A Good Neighbor

Pool Division

Privacy Policy

A Good Neighbor Pool

Last Updated: September 20, 2026
A Good Neighbor Pool (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us by phone, text message, or email, or receive pool services at your property in Florida and surrounding areas. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following categories of personal information when you request a quote, schedule service, become a customer, or communicate with us:

  • Contact Information: First name, last name, email address, phone number, and service address.
  • Service Information: Pool specifications (size, type, equipment details), service history, and chemical treatment records.
  • Payment Information: Credit card or debit card details, billing address, and payment history. Payment processing is handled through third-party payment processors.
  • Communication Records: Records of your correspondence with us via phone, text, email, or our website contact forms.
  • Account Information: Username and password if you create an online account with us.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Usage Data: IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and unique device identifiers.
  • Device Information: Device type, operating system, and mobile device identifiers.
  • Location Data: General geographic location based on IP address, and service location for scheduling purposes.

1.3 Sensitive Personal Information

We may collect certain sensitive personal information, including:

  • Financial account information (credit or debit card numbers) in combination with security codes for payment processing.
  • Precise geolocation data for service routing and scheduling purposes.
  • Biometric data (if you voluntarily provide it for identity verification purposes).
We collect sensitive personal information only as necessary to provide our services and will not use it for purposes beyond those disclosed in this policy without obtaining your consent.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

  • Service Delivery: Scheduling and performing pool cleaning, maintenance, chemical balancing, filter cleaning, and green pool cleanup services.
  • Customer Communication: Sending service reminders, appointment confirmations, and responding to inquiries.
  • Billing and Payment: Processing payments, issuing invoices, and managing your account.
  • Service Improvement: Analyzing usage patterns to improve our services and website functionality.
  • Marketing: With your consent, sending promotional offers, newsletters, and updates about our services. You may opt out of marketing communications at any time.
  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

We limit the processing of personal data to what is adequate, relevant, and reasonably necessary based on the purposes we present to you.

3. How We Share Your Information

3.1 Service Providers

We may share your personal information with third-party service providers who perform services on our behalf, including: Payment processors for processing payments. Scheduling and dispatch software for managing appointments. Communication platforms for sending emails and text messages. Analytics providers for website usage analysis. These service providers are contractually obligated to use your personal information only for the purposes of providing services to us and are prohibited from selling or sharing your information for their own purposes.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

3.4 No Sale of Personal Information

We do not sell your personal information to third parties. We do not rent or trade your personal information for monetary or other valuable consideration.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that contain details about your browsing history on our website.

4.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly. Analytics Cookies: Help us understand how visitors interact with our website. Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent).

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we obtain your consent before placing non-essential cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or dispose of it in accordance with applicable laws.

Under the Florida Information Protection Act (FIPA), we are required to retain records of our reasonable data security measures for at least five years.

6. Data Security

6.1 Security Measures

We implement reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest.
  • Access controls and authentication procedures for our systems.
  • Regular security assessments and monitoring.
  • Employee training on data protection practices.

Under FIPA, we are required to take reasonable measures to protect and secure data in electronic form containing personal information.

6.2 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law. Under FIPA, notification to affected individuals must be provided no later than 30 days after we determine that a breach occurred or have reason to believe one occurred. If a breach affects 500 or more Florida residents, we will also notify the Florida Department of Legal Affairs.

7. Your Privacy Rights

7.1 Rights for All Customers

Regardless of your location, we provide the following rights:

  • Right to Know: You may request information about the categories of personal information we collect, the sources, the purposes for collection, and the categories of third parties with whom we share it.
  • Right to Access: You may request a copy of the specific pieces of personal information we have collected about you.
  • Right to Correction: You may request that we correct inaccurate personal information we hold about you.
  • Right to Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

7.2 Additional Rights for Florida Residents

Under the Florida Digital Bill of Rights (FDBR) , Florida residents have the following rights:

  • Right to Know: You may confirm whether we are processing your personal data and access that data.
  • Right to Correct: You may request correction of inaccurate personal data.
  • Right to Delete: You may request deletion of your personal data.
  • Right to Data Portability: You may obtain a copy of your personal data in a portable and readily usable format.
  • Right to Opt Out: You may opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling that presents a reasonably foreseeable risk of harm.

To exercise these rights, please contact us using the information in Section 13. We will respond to your request within the timeframes required by applicable law.

7.3 Additional Rights for California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) , as amended by the California Privacy Rights Act (CPRA) . These include:

  • The right to know the categories and specific pieces of personal information we collect, use, disclose, or sell.
  • The right to delete personal information.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information.
  • The right to limit the use of sensitive personal information.
  • The right to data portability.
  • The right to non-discrimination.

We do not sell personal information. To exercise your CCPA/CPRA rights, please contact us using the information in Section 13.

7.4 Additional Rights for EU/EEA Residents (GDPR)

If you are a resident of the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR) , including:

  • The right to access your personal data.
  • The right to rectification of inaccurate data.
  • The right to erasure (“right to be forgotten”).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.
  • Rights related to automated decision-making and profiling.

Legal Basis for Processing: We process your personal data based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating our business.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Marketing Communications

With your consent, we may send you promotional emails, text messages, and other marketing communications about our services. You may opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email.
  • Replying “STOP” to any marketing text message.
  • Contacting us using the information in Section 13.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as appointment confirmations and billing notices).

11. Consent for Text Messaging (TCPA Compliance)

By providing your phone number and opting in to receive text messages from A Good Neighbor Pool, you consent to receive SMS messages regarding service reminders, appointment confirmations, and promotional offers. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us using the information in Section 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Under the Florida Digital Bill of Rights, we are required to update our privacy notice at least annually.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

A Good Neighbor Pool

For privacy-related inquiries, please allow us up to 30 days to respond, or as otherwise required by applicable law.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Spring Hill, Florida.

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Disclaimer: This Privacy Policy is a template for informational purposes only and does not constitute legal advice. You should consult with a qualified attorney to ensure compliance with all applicable local, state, and federal laws, including the Florida Digital Bill of Rights (FDBR), the Florida Information Protection Act (FIPA), the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR), before using this document.

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